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Privacy Policy

 

Effective Date: 7 May 2026

 

1. Who We Are

 

Jack Chivers Plumbing is a plumbing business based in Currumbin Waters, Gold Coast, Queensland, Australia. We operate at www.jackchiversplumbing.com.

If you have any questions about this Privacy Policy, you can contact us via our website.

 

2. What Information We Collect

 

We may collect the following personal information when you contact us, complete a lead form, or engage our services:

  • Full name

  • Phone number

  • Email address

  • Suburb or address (to confirm we service your area)

  • Details about your plumbing enquiry or job

 

3. How We Collect Your Information

 

We collect personal information through:

  • Meta (Facebook/Instagram) lead forms and ads

  • Our website contact forms

  • Direct phone calls, emails, or messages

  • In-person interactions during quotes or jobs

 

4. How We Use Your Information

 

Your personal information is used to:

  • Respond to your plumbing enquiry and provide quotes

  • Schedule and carry out plumbing work

  • Follow up on completed jobs

  • Occasionally send you offers, updates, or helpful plumbing tips (you can opt out at any time)

  • Maintain our customer database for business records

 

5. Sharing Your Information

 

We do not sell, trade, or share your personal information with third parties, except in the following limited circumstances:

  • Where required by law or a regulatory authority

  • With service providers who assist us in operating our business (e.g. booking or invoicing software), who are bound to keep your information confidential

 

6. Meta Lead Ads

 

If you submit your details through a Meta (Facebook or Instagram) lead ad, your information is collected via Meta's platform and transferred to us. Meta's own Privacy Policy also applies to how they handle your data. You can review Meta's Privacy Policy at www.facebook.com/privacy/policy.

 

7. How We Store and Protect Your Information

 

Your information is stored securely in our customer database. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain your information for as long as it is needed for business purposes or as required by law.

 

8. Your Rights

 

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or outdated information

  • Opt out of marketing communications at any time

  • Request that we delete your information, subject to any legal obligations

To exercise any of these rights, please contact us via our website at www.jackchiversplumbing.com.

 

9. Australian Privacy Law

 

This business operates in compliance with applicable Australian privacy laws. While the Australian Privacy Act 1988 and the Australian Privacy Principles formally apply to businesses with an annual turnover of more than $3 million, we are committed to handling your personal information responsibly and in a manner consistent with those principles, regardless of any legal obligation to do so.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. The current version will always be available on our website at www.jackchiversplumbing.com. The effective date at the top of this document indicates when it was last updated.

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